MEET COMPASS

We Don’t Just Support Brands. We Scale Them.

In a crowded marketplace, Customer Experience (CX) has become the definitive competitive edge. Compass Experience Labs is a full-service BPO designed for the innovators, the disruptors, and the fast-movers. We believe that when you listen to the customer, you unlock the data needed to dominate the market.

Our mission is to move CX from a back-office function to a boardroom priority. While our competitors focus on "handling volume," we focus on "gathering intelligence." We partner with growing brands to build world-class support, employee service, and IT infrastructures that don’t just keep pace with growth, they drive it. If you believe that customer care is the ultimate strategic lever for business success, you belong here.

ROLE OVERVIEW

We are expanding our CORE Business product line, a dedicated service offering designed to support up-and-coming, high-growth businesses ready to outsource their support functions for the first time. We are seeking a motivated and driven Associate Account Executive to join our team.

This role is ideal for a proactive individual looking to build a career in B2B sales. You will be instrumental in driving new revenue, managing the entire sales cycle for the CORE segment, and directly contributing to the foundational growth of our client base.

KEY RESPONSIBILITIES

• Prospecting & Lead Generation: Actively source and qualify new leads within the target market of growing businesses via email, LinkedIn, and phone outreach.

• Sales Cycle Management: Manage the full sales cycle from initial contact to pitching services, negotiating terms, and closing deals.

• Pipeline Management: Maintain accurate, real-time data within our CRM (HubSpot) to ensure precise sales forecasting and reporting.

• Product Knowledge: Develop a deep understanding of our BPO services (Customer Support, HR/Employee Support, IT Help Desk) to effectively articulate value propositions to prospects.

• Sales Operations Support: Assist the broader sales team with data management, reporting, and maintaining the integrity of the HubSpot system as needed.

Qualifications and Experience

• Experience: 1-2 years of experience in a sales, business development, or lead generation role, preferably within B2B services, SaaS, or the BPO industry. While BPO industry experience is a plus, it’s not a prerequisite. We value curiosity, learning agility, and strong fundamentals.

• CRM Proficiency: Hands-on experience using HubSpot is highly preferred.

• Skills:

  • Excellent verbal and written communication skills.

  • Strong presentation and negotiation abilities.

  • Self-directed learner who proactively closes knowledge gaps.

  • Proven ability to translate new industry knowledge into practical, high-quality work.

  • Self-starter with a results-oriented mindset and the ability to work independently.

  • Comfortable making cold calls and initiating outreach via professional networking sites.

  • Highly organized and attentive to detail, particularly regarding data entry and reporting.

Why Join Compass?

• Opportunity to work closely with senior leadership and contribute directly to Compass CORE business growth.

• Competitive compensation package (Base salary + Commission structure).

• Medical, Dental and Vision benefits

• 401k offered after six (6) months of employment

• PTO package

• A clear career path for advancement into Mid-Market or Enterprise sales roles.