MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Payroll Specialist

The Payroll Specialist will be responsible for ensuring accurate and timely processing of payroll for both Compass Experience Labs Philippines Inc. employees. This role requires strong attention to detail, compliance with local labor laws, and the ability to handle confidential information with integrity.

Responsibilities:

• Analyze, validate, and prepare all payroll data including time records, bonuses, commissions, and benefit and tax deductions.

• Review checks and payroll reports for any exceptions or errors and verify data entry for accuracy.

• Communicate with the organization as needed about payroll processing exceptions and deadlines (i.e. related to holidays).

• Assist the People team in maintaining accurate employee files.

• Lead payroll processing procedures on a bi-weekly basis.

• Run and provide ad hoc custom reporting related to hours scheduled, hours worked, deductions, etc. to meet internal requests.

• Input, prepare, and maintain both on-cycle, and manual check data including stop payments, voids, or deposit reversals when necessary.

• Processes garnishment, direct deposit, and other general deduction information in the payroll system as needed.

• Depending on the needs of the business and/or department, may complete other duties as assigned.

Requirements and Characteristics:

• Excellent verbal and written communication skills are required to effectively communicate with all levels of the organization.

• Excellent analytical skills with high attention to detail.

• Ability to multitask, prioritize and meet tight deadlines in a fast-paced remote work environment.

• Preferred: B.A./B.S. in a related field or equivalent experience.

• 1-3 years of payroll experience in the BPO industry.

• Intermediate to advanced proficiency with Microsoft Office/Excel, Google Workspace/Google Sheets is needed.

• UKG payroll/ADP timekeeping experience highly preferred.

Availability:

• Full Time (40 hours a week), Monday-Friday

• Schedule may occasionally include weekends, nights, and holidays to meet payroll processing deadlines

• Applicants must have strong internet connection to support systems

Qualifications and Physical Requirements with or without reasonable accommodation:

• Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing.

• Ability to operate a computer/laptop and a headset.

• Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift).