VICE PRESIDENT, SALES & BUSINESS DEVELOPMENT

MEET COMPASS

We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

WHAT YOU’LL BE RESPONSIBLE FOR

• Own the full sales cycle: from sales enablement tools to prospecting and responding to warm leads for new business. Develop opportunities and close deals.

• Be a customer service champion- be able to articulate why great customer service should be at the center of every business and can be a revenue-driver for companies

• Nurture relationships and provide solutions: Lead a consultative, solution-based sell to help companies understand how to optimize customer care. Manage existing client(s).

• Follow retail trends and stay up to date with the latest customer service tools and innovations. Be familiar with complementary products and platforms.

• Identify potential new markets and products and develop strategies to capitalize on them

• Understand the financials of the business and make informed decisions during the price negotiation process.

• Provide strategic guidance and direction to the executive team. Funnel feedback to help inform the future to constantly improve the service offering.

WHAT WE NEED

• Bachelor’s degree in business, marketing, or related field is highly preferred

• 10+ years of experience in business development, sales and/or marketing

• 5+ years of direct sales experience with a proven track record of success selling to several levels of an organization within the BPO industry

• Strong consultative sales skills with an understanding of how to determine prospects’ needs and meet customer objectives and goals.

• Strong work ethic and superior organizational skills; has the ability to fluidly manage the entire sales pipeline on your own and report via a CRM to the team

• A passion for customer care

• Experience in a service environment, experience in a start-up a plus

• A network of potential clients from e-commerce or retail industry

• Proficient with MS Office

THINK YOU MIGHT WANT TO JOIN US?

Online retailing is in growth mode, and so are we. We’re committed to providing the highest level of service to build momentum for the brands we partner with, and growth opportunities for our people. We’re not just warm bodies in seats. We’re always moving forward and looking for ways to provide purposeful customer service in order to create loyal customers for brands.

If you believe in great customer service, Compass is the place for you! We foster an inclusive environment where everyone is encouraged to keep growing. We believe that hard work, accountability, and innovation will set us apart -- and teamwork will keep things runningsmoothly.