Compass Experience Labs LLC - HR Manager- PH

Who we are:

At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission as a boutique customer contact center is simple: consistently deliver experiences that enhance the customer’s loyalty and help to grow the business. We foster an environment that encourages positivity, personal growth, team work, and opportunities for advancement. Visit compassexperiencelabs.com to learn more.

Human Resources Manager:

We have an immediate need for an HR Manager to join our growing team! This role will assist in all areas of HR management and development.

Responsibilities:

• Assist in the development and implementation of Compass people policies and procedures -- comp and benefits to employee relations to performance management and beyond!

• Process monthly and annual compliance reports and submit where necessary.

• Partnering with operations to coach leaders on people issues -- such as employee relations, corrective action, compliance issues, and terminations

• Leads HR-related research projects -- such as comp studies, compliance audits, etc.

• Respond to inquiries from employees, and company leaders and troubleshoot and resolve complex and/or sensitive matters

• Handle employee requests for leaves

• Assist with benefits administration

• Conduct the full offboarding process.

• Other duties as assigned

Requirements and Characteristics:

• Proficient computer skills to include Google Suite and preferably Microsoft Word, Power Point, and Excel

• Previous start up experience in an HR Management role preferred

• Strong organizational skills and attention to detail

• Ability to function independently in a fast-paced environment

• Thorough working knowledge of PH HR best practices, payroll processing experience a plus!

• Ability to interface effectively with a diverse, remote workforce

• Professional and customer-oriented demeanor

Education and/or Experience:

• 6+ years of HR experience, previous BPO experience preferred

• Excellent communication skills

Availability:

• Full Time - 40 hrs/week

• Work from home with flexibility to work onsite when needed

• Monday-Friday - business hours (9am - 5pm EST)

• Applicants must have strong internet connection to support systems