MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Role Overview

We are seeking a versatile, analytically minded, and highly organized Sales Operations & Enablement Specialist to join our team. This role supports revenue growth by ensuring our sales organization has clean data, reliable reporting, well-managed tools, and access to the right content and resources to operate effectively in the competitive BPO landscape.

In this role, you will balance hands-on sales operations work, including CRM management, reporting, and process support, with foundational enablement responsibilities such as content organization, onboarding coordination, and training support. This is an ideal opportunity for a motivated individual who enjoys working across data, systems, and sales-facing initiatives in a fast-paced, hands-on environment.

Key Responsibilities:

Sales Operations, Data Analysis & Reporting

• Ensure data accuracy and high hygiene standards for sales activity reporting within HubSpot

• Build, maintain, and deliver executive sales reports and dashboards (weekly, monthly, quarterly) to support data-driven decision-making

• Analyze pipeline, activity, and performance data to identify trends, gaps, and process inefficiencies

• Partner with sales leadership to surface insights and recommend operational or enablement improvements

CRM Administration & Sales Technology Management

• Serve as a HubSpot administrator, including user management, workflows, automation, reporting, data management, and integrations

• Manage sales engagement, sales intelligence, marketing, and lead generation tools

• Act as a frontline support resource for the sales team, helping maximize tool adoption and proper usage

• Identify opportunities to streamline workflows and improve system efficiency

Process Optimization & Documentation

• Support the documentation, maintenance, and improvement of sales processes and workflows

• Author and update departmental SOPs related to sales operations, reporting, and enablement

• Collaborate cross-functionally to implement process improvements as business needs evolve

Content & Resource Management

• Manage and optimize the central sales content library, including playbooks, pitch decks, case studies, and training resources

• Maintain the sales knowledge center site and training/resource guides

• Ensure all materials are current, accurate, easy to access, and aligned with marketing and sales messaging

• Perform regular audits and administrative updates to uphold quality and compliance standards

Onboarding & Training Support

• Serve as the primary point of contact for sales onboarding logistics when new hires join

• Coordinate onboarding schedules and materials aligned to a 30-60-90 day framework

• Support the coordination and delivery of ongoing training related to product updates, competitive intelligence, and process changes

• Track attendance, completion rates, and effectiveness metrics for onboarding and training initiatives

Additional Responsibilities

• Deal Handoff Coordination: Coordinate the critical account management and operations hand-off process for new CORE and Enterprise client wins, ensuring seamless transition from Sales to the Service Delivery teams.

• Adaptability: As a small, fast-paced team, business needs evolve rapidly. This role requires an "all hands on deck" approach and the willingness to jump in on ad-hoc projects and evolving business needs not explicitly defined above.

Qualifications & Skills:

Required

• Experience: 3-5+ years of experience in sales operations, sales support, or a related business role.

• Technical Proficiency: Strong experience working with HubSpot for CRM data management, reporting, and dashboard creation, with familiarity across sales prospecting, sales intelligence, and sales enablement tools (e.g., Surfe), and proficiency in Google Workspace while working comfortably across multiple systems.

• Sales Acumen: Prior B2B sales experience is highly valued and may substitute for direct sales operations or enablement experience, with a demonstrated understanding of the B2B sales cycle, day-to-day sales challenges, and the ability to interpret sales activity, pipeline, and performance data in a business context.

• Communication: Exceptional written and verbal communication skills, with the ability to present information clearly and concisely to diverse audiences.

• Mindset: Highly organized, detail-oriented, and proactive self-starter comfortable managing both high-level projects and essential administrative tasks simultaneously.

• Problem Solving: Strong analytical skills with the ability to interpret sales metrics, translate data into actionable insights, and solve problems independently.

• Training & Enablement Support: Experience supporting sales onboarding, training coordination, or enablement initiatives, with the ability to maintain and update training materials, SOPs, and sales resources.

• Career Path & Growth: Interest in pursuing a future career in B2B sales or revenue-generating roles

Preferred

• Previous direct experience working within the BPO industry or a related services field.

• B2B Sales Experience: Prior hands-on experience in a B2B sales role is strongly preferred.

Why Join Us?

• Opportunity to shape the sales enablement strategy for a fast-growing BPO organization.

• Work closely with top-performing sales professionals and cross-functional teams.

• Access to professional development, training, and career growth opportunities.

• Competitive compensation and benefits package.